SHIPPING AND RETURNS/EXCHANGE INFORMATION
SHIPPING INFORMATION
FreeGo Cosmetics currently offers shipping to all U.S. and Canada through the USPS and UPS. FreeGo Cosmetics offers FREE SHIPPING to any purchases over $30 (United States residents only) with standard shipping.
FreeGo Cosmetics has a standard 24-48 hour processing time prior to the shipment of all orders (excluding weekends and holidays). Due to the current Covid-19 situation, there may be a longer order processing timeframe. We will ship out the orders as soon as they are ready to be shipped.
Please review our shipping methods for estimated timeframes of the delivery of your package(s).
There are no shipments for weekends, holidays, or in the occurrence of a natural disaster.
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SERVICE
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ESTIMATED TIMEFRAME
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USPS PRIORITY MAIL EXPRESS
(Guaranteed)
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1 to 3 business days + processing time.
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USPS PRIORITY MAIL
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2 to 5 business days + processing time.
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USPS GROUND
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3 to 14 business days + processing time.
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UPS 2ND DAY AIR
(Guaranteed)
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2 business days + processing time.
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UPS 3 DAY SELECT
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3 business days + processing time.
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UPS GROUND
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3 to 7 business days + processing time.
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Expedited orders shipped via UPS (2nd Day Air and 3 Day Select) are delivered on business days (Monday to Friday) only. Orders shipped via USPS (standard shipping) can be delivered Monday to Saturday. Delivery is not available on Sundays for all shipping carriers.
All orders shipped via standard shipping will be shipped through the USPS or UPS. Unfortunately, there is no way to guarantee that your order will be shipped within a certain timeframe when you choose standard ground and priority mail delivery.
Once a package has been shipped by us through the USPS or UPS, we cannot ascertain the package's exact path of delivery. Some packages can be delayed due to certain circumstances by the USPS or UPS. We ask for your patience if this does occur.
Please note that with expedited shipping methods, FreeGo Cosmetics cannot request or guarantee delivery by a specific time. Generally, the UPS will deliver your package(s) by 8 PM on the estimated date of delivery. Please note that the UPS does not deliver to P.O. Boxes, and will only accept shipments to valid street addresses. Any and all package(s) that are addressed to a P.O. Box may be delayed or charged for an additional address correction fee.
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SERVICE
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ESTIMATED TIMEFRAME (NOT GUARANTEED)
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USPS PRIORITY MAIL INTERNATIONAL
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7-10 Business Days (including CUSTOMS)
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USPS FIRST-CLASS PACKAGE INTERNATIONAL SERVICE
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Varies by Destination
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UPS WORLDWIDE EXPRESS
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1-3 Business Days
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UPS WORLDWIDE EXPEDITED
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2-5 Business Days
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Please see the following information from USPS.com/Customer Service:
The USPS PRIORITY MAIL INTERNATIONAL has an estimated timeframe of 7-10 business days for major cities only.
The USPS PRIORITY MAIL INTERNATIONAL does not have a guaranteed delivery date.
The USPS PRIORITY MAIL INTERNATIONAL is not much different from USPS FIRST CLASS PACKAGE INTERNATIONAL - as both services require some time to go through customs.
They cannot guarantee the customs timeframe as this differs from package to package and country to country.
However, the USPS can submit an inquiry claim/investigation as to the status of the package to the international country's parcel network (international courier) - which is the only advantage of the USPS PRIORITY MAIL INTERNATIONAL service.
Such international investigations can take up to 32 business days to complete.
ORDER PROCESSING
Incorrect billing information and/or shipping information/address may result in shipping delays or missing packages.
Please be advised that FreeGo Cosmetics is only responsible for shipping out your order(s) promptly (with the correct contents).
The shipping address is automatically printed out through the system as the exact address the customer has inputted at check-out.
This information is NOT checked or verified by personnel; and if it is incorrect, it will be returned to us by the USPS (or any other shipping company used) due to “insufficient address."
It is up to the customer to provide and input the CORRECT COMPLETE ADDRESS in the CORRECT PLACES for the shipping/delivery address upon CHECK-OUT.
If a package is lost or returned back to us due to the customer providing the wrong address, we will NOT refund the cost of shipping.
If you want to get your order re-shipped, you will have to pay for the cost of shipping again.
If not, we will cancel and refund the order WITHOUT the shipping charge that was utilized.
Please note that this shipping charge will be the actual charge, and not the $3.99 shipping or free shipping promotion. Even if the customer used the $3.99 or Free shipping option on their order, they will still be held responsible for the actual shipping charge, which will be removed from the total refunded.
***Please make sure to double-check your delivery address before placing your orders!***
Please be advised that once packages have been handed over to shipping companies (USPS, UPS, etc.), the responsibility for that package has been given over to those companies.
FreeGo Cosmetics cannot ascertain the paths that these packages take, so please contact your local USPS or UPS store for more information about tracking.
FreeGo Cosmetics can only see what the customer sees, on USPS.com UPS.com, or any other carrier websites, when tracking packages.
RISK OF LOSS
As with any online shopping or package delivery systems - please be advised that there is always a Risk of Loss.
Risk of Loss: If your order has been marked DELIVERED by any shipping carriers, as determined on tracking websites, but you are not in possession of your order.
Please be advised that FreeGo Cosmetics takes full responsibility for packing and sending out your order promptly and correctly. However, once the packages are handed over to the shipping carriers (USPS, UPS, etc.) - the carriers and the receivers are now responsible for any and all risk of loss.
Lost or missing packages (that have been marked delivered by the carriers) must be handled by the customers. They must alert their local USPS store to inquire about the status and exact area where their shipments were dropped off. You may use the following link to place claims for missing or lost packages (and for more information); https://www.usps.com/help/claims.htm
If a claim must be placed, please reach out to your local USPS store for assistance.
If you believe your package was stolen, you must also alert the local police for further assistance.
We urge you to constantly track your package, especially if it is “OUT FOR DELIVERY,” please be sure to be home or make other arrangements, to further decrease any chances of missing/lost/or stolen packages.
We also recommend you to contact your local USPS store, once they are in possession of your package and before it is out for delivery, to have them hold onto it or make other arrangements.
TRACKING INFORMATION
You will receive an email with a tracking number once your order(s) have been shipped. If you do not receive a tracking number within 48 hours of placing your order, please contact us via email at info@freegocosmetics.com. We also ask you to check your spam folder for any missed emails.
ORDER CANCELLATION AND MODIFICATION POLICY
Orders can be changed or modified but never canceled for a “full refund”. We DO NOT OFFER REFUNDS, due to the nature of the product(s) we sell. Once the order has been placed, we will only make modifications to the order. Please refer to our Return and Exchange Policy.
You may cancel your order as long as your order hasn't shipped from the warehouse. Once your order has been shipped, you cannot cancel your order, and it will fall under return policy.
If the customer refuses package(s) or the package(s) is returned due to a failed delivery, we will cancel and refund the order WITHOUT the shipping charge that was utilized.
Even if the customer’s order was eligible for Free shipping option, they will still be held responsible for the actual shipping charge, which will be removed from the total refunded.
RETURN AND EXCHANGE POLICY
RETURN POLICIES
- All of our products are directly received from the manufacturers and have undergone a quality assurance process to ensure that they are free from any imperfections. If you receive an item that is damaged, defective, or materially different, please contact us immediately upon receipt of the package.
- If defective/damaged/wrong item(s) were received, we will gladly exchange the item(s) and proceed with the exchange process per our cost.
- Customers may return a package within 7 days of receiving your order only if a customer service staff has authorized it.
- If a return request is submitted due to any other reason, (aside from defected and/or wrong items being delivered*), all shipping costs must be covered by the customer, as FreeGo Cosmetics has fulfilled their duty in providing the correct items that were ordered.
- All shipment fees (including returns/exchanges) must be covered by the customer even when the customer has had free or flat rate shipping. The actual shipment fees will be removed from the refund total.
- The original shipping fees are deducted from all returns - as shipping is a separate service that has already been credited to a third-party delivery service, and will not be eligible for return.
- Please note that this shipping charge that is deducted will be the original shipping fee (not a free shipping promotion that might have been applied during original order process).
- Even if the customer used the free shipping option on their order, they will still be held responsible for the actual shipping charge, which will be removed from the total refunded.
***Please make sure to double-check your item(s) before placing your orders!***
All of our products are directly received from the manufacturers and have undergone a quality assurance process to ensure that they are free from any imperfections. If you receive defective, damaged, and/or wrong item(s), please contact us immediately upon receipt of the package via email to info@freegopatch.com
RETURNS/EXCHANGES
FreeGo Cosmetics, by its own discretion, will only honor the return/exchange of product(s) under the following conditions:
- Requests must be made within 5 business days of receipt of product(s).
- Any exchange requested after 5 business days of receiving the product will not be honored.
- We will not accept any merchandise, which has been opened, used, or tempered with in any way.
- In order to process an exchange, the product would need to be sent back at your expense. Once your product has been received, it will be examined thoroughly by our quality assurance team. If the returned product is in its absolute original condition, we will continue with the exchange process, and guide you through it. For exchanges, customers are responsible for the shipment of the exchanged items, both to our offices and from our offices, back to the customer.
- No refunds will be permitted, unless it is determined that FreeGo Cosmetics is the party at fault due to a fulfillment error, then we shall exchange the product at no additional cost to the customer. In this case, please contact us via email at info@freegopatch.com
- The customer is responsible for the re-shipment cost as that is a separate service that has already been credited to a third-party delivery service. Shipment fees will not be returned to the customer, as it has already been credited to third-party delivery services.
- For any exchange that permits a difference (lesser than the original) customer will hold an in-store credit for the remaining balance owed as we do not refund ANY costs.
- In the cases in which a customer has changed their mind about a product, and wants to exchange it, they must be responsible for shipping the product to our offices, and receiving it back. Further costs may be applicable.
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LAST CALL SALE & CLEARANCE ITEMS: Please be advised that all "LAST CALL SALE ITEMS & CLEARANCE ITEMS" cannot be returned or exchanged, as these items will not be re-stocked. All Last Call Sale Items & CLEARANCE ITEMS are FINAL SALES, and will not be accepted through returns or exchanges.
RETURN AND EXCHANGE PROCEDURE
Our Customer Service department will personally guide you via email to assist you with your returns and exchange request(s).
When you receive your package, please check to make sure if there is (are) any defective, damaged and/or wrong item(s). If you find any defective, damaged and/or wrong item(s), please contact us immediately via email at info@freegopatch.com
Once a package has been delivered as determined by the USPS or UPS websites - your order will be systematically completed.
If in the case, the status states "DELIVERED", but you do not have your package, you must alert us within 24 hours of the delivery time posted.
We encourage you to contact your local USPS Postal Service/UPS first.
Any requests beyond this limit will not be accepted.
CONTACT US
FreeGo Cosmetics is constantly striving to give customers the best customer service.
If there are any questions or concerns, please contact the following:
info@freegocosmetics.com
