FREQUENTLY ASKED QUESTIONS

Products

Is FreeGo made in Korea?

FreeGo Cosmetics is a Korean brand made in the USA. Products are made in Korea, manufactured and developed in Korea, Gyeonggi-do, while HQ is located in New Jersey, US, to share innovative products from Korea with the US market.

Where are the FreeGo products’ ingredients from?

Since FreeGo develops and manufactures the product in Korea, all the ingredients are from Korea.

Are FreeGo Products safe to use on all skin types, including sensitive skin?

Yes! All the FreeGo Cosmetics products are dermatologist-tested and approved, and sensitive skin irritation tested. Alongside being vegan and cruelty-free, it’s non-comedogenic and free of fragrance, drying alcohol, and parabens, so best to believe that it’s safe for all skin types, including sensitive skin. If you have any allergic reaction to Freego products, please discontinue the use of the product and consult with a dermatologist.

Can I wear makeup or moisturizer with FreeGo Cosmetics Products?

Yes! For the patches, you can wear the makeup with them. Even with our invisible spot cover, you can put makeup over it, and you won’t even notice it! However, before applying, we recommend having a clean, dry area to stay longer.

How often can I wear FreeGo patches?

For Magnesium Microdart, give your skin a break! Wait 2-3 days in between the patches for the best result; in between, we recommend applying a hydrocolloid patch to protect the pimple.For other patches that FreeGo offers, you can wear them daily.

How do I store FreeGo products?

Keep out of reach of children and avoid direct sunlight. We recommend storing in somewhere cool and dry area.

Where can I buy FreeGo Products?

FreeGo cosmetics are available on Amazon and the TikTok Shop. For the national chain stores, please visit the store locator to find it.

What’s the difference between FreeGo patches?

FreeGo Cosmetics offers 6 Hydrocolloid Patches: Invisible spot, Overnight spot, Nose, Surface, Variety pack, along with a colored, heart-shaped hydrocolloid patch: XOXO Patch, and 4 different sizes of Magnesium Microdart Patches: Mini, Small, Medium, and Large.
Alongside differences in categories, they differentiate from each other by the stage of blemishes. To control pore and gunk as active pimples, we recommend using a hydrocolloid patch. For the early stage, deep below the surface, or painful cystic acne, we recommend using a Magnesium Microdart patch.

Does FreeGo provide any product usage tips?

Yes, please check the product detail page or our social media @freegocosmetics on Instagram, TikTok, and YouTube for more tips!

Account + Subscriptions

Do I need an account to order?

No, but having an account lets you track orders and manage subscriptions easily.

How do I manage my subscription?

Order

Can I change or cancel my order?

Where can I find my order confirmation?

You’ll receive an email confirmation immediately after purchase.

Shipping + Return Exchanges

Where do you ship?

We currently ship within the U.S.

How long does delivery take?

3–5 business days after a 1–2 day processing time.

What’s your return policy?

You may return unopened items within 14 days. Please contact support@freegopatch.com for instructions.

My product arrived damaged. What should I do?

We’re sorry! Please email us a photo and your order number — we’ll make it right.

Payment

What payment methods do you accept?

We accept Visa, Mastercard, AMEX, Discover, PayPal, and Shop Pay.

Is my payment information secure?

Yes — all transactions are encrypted and secure.

Rewards + Loyalty

Do you have a loyalty program?

Yes! Earn points on every purchase, referrals, and reviews — and redeem for discounts.

How do I check my rewards balance?

Log into your account and click on “Rewards” to view your points and available offers.

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